GET HELP WITH YOUR ELECTRIC BILL

Our new assistance program offers a 12% discount on electric service for income-qualified residents.

GET HELP WITH YOUR ELECTRIC BILL

Our new assistance program offers a 12% discount on electric service for income-qualified residents.

WHAT THE 12% DISCOUNT LOOKS LIKE FOR THE AVERAGE ANNUAL ELECTRIC BILL

$80-$160 SAVINGS

with BUSS Program

The COVID-19 pandemic has had significant impacts on many people in Burbank. As a community-owned utility, we responded by creating two short-term assistance programs that provided financial assistance to residents who were experiencing economic hardship.

BWP recently raised electric rates by 5% and water rates by 9% for the 2022-23 fiscal year. These increases are needed to help keep up with Burbank’s aging water infrastructure and help the city meet its sustainability targets mandated by the state. We understand that many households are still trying to recover from the impacts of the pandemic, and we want to help offset the costs of the recent rate increases for our customers who may struggle to make ends meet. We’ve dedicated $1.1 million in Public Benefits Funds to create the new Burbank Utility Service Subsidy (BUSS) Program to support Burbank residents for the next three years.

The new BUSS Program offers an ongoing annual 12% discount on electric service to income-qualified residents. Most participants will have average savings of $80–$160 per year on their electric bills.

HOW TO QUALIFY FOR BUSS

1. The applicant must be the account holder or co-applicant on the BWP account.

2. The household income must meet the levels shown in the table below. These income levels align with the Burbank PASS Program.

3. Applicants must provide a Tax Return for the most recent year filed, a Tax Return Transcript, or a Wage and Income Transcript from the IRS with your application as proof of household income.

You can request these documents from the IRS by calling (800) 908-9946 or by submitting an online request at IRS.gov/individuals/get-transcript.

4. Participants must requalify for the BUSS Program annually to continue receiving the 12% discount on their electric bill.

5. Lifeline customers are NOT eligible to participate in both the Lifeline and BUSS Programs. We created the Lifeline Program to help disabled residents and senior members of our community. Lifeline offers an average discount of 40% off the electric portion of the participant’s utility bill. If you are already on the Lifeline Program, we recommend you continue participating in Lifeline. If you are not on Lifeline, you can qualify if you or someone in your family is permanently disabled or over the age of 62, and meet the household income requirements shown here. If you feel you meet the Lifeline Program requirements, we encourage you to apply to maximize the savings on your electric bill.

HOW TO APPLY

The BUSS Program will be available until funds are exhausted, whichever is sooner. Qualified residents are encouraged to apply for the BUSS Program using the printed application on the reverse side of this page. Be sure to include your supporting documentation when you submit your application to BWP. More information on the BUSS Program can be found on our website at BurbankWaterAndPower.com/BUSS.

BUSS PROGRAM PARTICIPANTS ARE ALSO ELIGIBLE FOR THE BURBANK PASS PROGRAM

Program, Activity, and Service Subsidy (PASS) Program provides residents in need of financial assistance with the opportunity to engage and participate in citywide services at discounted rates. For more information about PASS, call (818) 238-5317 or visit BurbankCA.gov/BurbankPass.

WHAT IS A PUBLIC BENEFITS FUND?

All publicly owned utilities in California must have a usage-based fee for customers that receive electricity through their utility. The money collected becomes the Public Benefits Fund and must be used to support investments in any or all of the following:

  1. Energy-efficiency and conservation programs;
  2. New investments in renewables and other clean energy;
  3. Research, development, and demonstration programs for the public interest that advance science or technology;
  4. Programs or services for income-eligible electric customers, including but not limited to energy-efficiency services, education, weatherization, and rate discounts.

How to Contact Us

Customer Service: (818) 238-3700

Water Services: (818) 238-3500

Electric Services: (818) 238-3575

Conservation Services: (818) 238-3730

Street Light Outages: (818) 238-3700

After-Hours Emergency: (818) 238-3778

ONEBurbank: (818) 238-3113

Currents Editors

Editor-in-Chief

JEANNINE EDWARDS jjedwards@burbankca.gov

Editor

Creative Director

TRACIE NEISWONGER tneiswonger@burbankca.gov

EV Expert