Help is Available

Assistance Programs are still available to Burbank residents who need help paying their utility bills.

If you have been financially affected by COVID-19, you may still be eligible for help. We’ve assembled key assistance programs offered by BWP and other agencies that can help with your utility bill.

LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

LIHEAP is a federally funded program that helps eligible low-income households by providing a one-time credit of up to $1,000 toward their utility bill. The program also provides these households with free energy-efficiency upgrades.

The Pacific Asian Consortium in Employment (PACE) and the Maravilla Foundation administer the program. Interested customers may apply to PACE or Maravilla directly, according to their ZIP codes.

PACE (91502, 91503, 91505, 91506) (213) 353-3982

Maravilla (91501, 91504) (323) 869-4500

CA MORTGAGE RELIEF PROGRAM

The California Mortgage Relief Program uses federal Homeowner Assistance Funds to help homeowners get caught up on their housing payments. The program is open to all eligible Californians who are currently experiencing pandemic-related hardships and have fallen behind on their housing payments. The program is free, and the funds do not need to be repaid.

Learn more at camortgagerelief.org.

BWP PROJECT SHARE

The Project Share program provides payment assistance of up to $100 bill credit to income-qualified customers. LIHEAP and Project Share use the same eligibility guidelines, so you can use your LIHEAP application supporting documentation to expedite the processing of your Project Share application. The Burbank Temporary Aid Center (BTAC) administers Project Share. Call BTAC at (818) 848-2822 ext. 1000 to participate.

BWP LIFELINE PROGRAM

BWP’s Lifeline Program offers income-qualified customers a reduced rate as well as exemptions from the monthly customer service charge and the Utility User’s Tax (about a 40% discount).

In addition to income qualifications, applicants must meet one of the following requirements:

  • Someone in the household is at least 62 years old.
  • Someone in the household is permanently disabled.

WE’RE HERE TO HELP

BWP is your community-owned utility and works to always be there for you. If you are having difficulty paying your bill for any reason, please reach out to us. We are here to help.

How to Contact Us

Customer Service: (818) 238-3700

Water Services: (818) 238-3500

Electric Services: (818) 238-3575

Conservation Services: (818) 238-3730

Street Light Outages: (818) 238-3700

After-Hours Emergency: (818) 238-3778

ONEBurbank: (818) 238-3113

Currents Editors

Editor-in-Chief

JEANNINE EDWARDS jjedwards@burbankca.gov

Editor

Creative Director

TRACIE NEISWONGER tneiswonger@burbankca.gov

EV Expert